Oracle CRM On Demand

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• Oracle CRM On Demand

• ATLaaS CCOD
• ATLaaS CRM Integration
  • Oracle CRM On Demand
  • Oracle Siebel CRM
  • SalesForce.com
  • 3rd Party Integration
• ATLaaS Campaign Management
• ATLaaS Connectivity
• ATLaaS ERP OD
• Cloud CRM

Oracle CRM On Demand

ATLaaS CRM Integration for Oracle CRM On Demand is a connector, specifically designed and developed by Atlantic Technologies consultants to integrate Oracle CRM On Demand (CRM OD) solution with ATLaaS Platform.


Adopting these solutions combined with this next generation connector, companies
can increase Customers Satisfaction & Loyalty such as Agents’ efficiency, reducing
time-to-live and related integration costs.       

This connector, directly developed by Atlantic Technologies, has been based on the new open development languages and technologies market standards such as XML, Java, and Web Services enabling the native synchronization process between telephony, multimedia channels, and Customers information on the Agents’ desktop.

The solution allows to benefit from a total cost of ownership (TCO) reduction providing Users with full customization, scalability, and rapid implementation.
 

Main capabilities:

• Two-Way Communication  CRM On Demand – Contact Center Solution
• Totally Web Based
• Manage Inbound Phone Calls, E-mail/Fax Calls, Chat Calls, Callbacks
• Create a communication Activity in CRM for each Inbound or Outbound interaction
• Store complete telephony interaction data in CRM for advanced analysis capabilities
• Caller recognition capabilities with popup in CRM OD

ATLaaS CCOD - CRM On Demand - Voice Call Integration 
 
In this presentation you'll see ATLaaS Contact Center solution integrated with «Oracle CRM On Demand» for Voice calls.

Main capabilities for Voice Call integration:

• Manage Inbound Phone Calls
• Manage Outbound Phone Calls
• Click To call from CRM OD
• Manage Inbound Web Callback Calls (from a specific  Web portal)
• Call back scheduling in CRM while incoming call
• Call back Mass management
• Create a communication Activity in CRM for each Inbound or Outbound interaction
• Store complete telephony interaction data in CRM for advanced analysis capabilities
• Caller recognition capabilities with popup in CRM OD

ATLaaS CCOD - CRM On Demand - E-mail Integration 

In this presentation you'll see ATLaaS Contact Center solution integrated with «CRM On Demand» for Email messages.
 

Main capabilities for Email integration:
 

• Email Inbound Capabilities:
  
  
  • Interactive Inbound Email in CRM On Demand
  • Contact lookup in CRM based on Email address
  • Embedded Email Client
  • Email Inbound activity tracking
  • Original Email Message and attachments download from CRM On Demand
  • Interactive Email Reply in CRM On Demand
  • Email templates
  • Wrap Up management and End of Interaction
     
• Email Outbound Capabilities:
  
  
  • Ability to send outbound Email from Contact Page
  • Asynchronous Email Reply
  • Email Outbound activity tracking in CRM On Demand
     

• Additional Email Features:
  
  
  • Email Supervisor Approval
  • Save Draft
  • Integrated knowledge Base
  • Html Email Client
    
     

ATLaaS CRM Integration represents a significant achievement according to the strategic partnership between Oracle and Atlantic  Technologies in its role of Oracle Gold Partner.