ATLaaS Contact Center On Demand

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• ATLaaS CCOD
  • Inbound Contact Center
  • Outbound Contact Center
  • Blended Contact Center
  • IVR
  • Recording
• ATLaaS CRM Integration
• ATLaaS Campaign Management
• ATLaaS Connectivity
• ATLaaS ERP OD
• Cloud CRM

ATLaaS Contact Center On Demand

ATLaaS CCOD (Contact Center On Demand) by Atlantic Technologies S.p.A., is an innovative and flexible, multichannel contact center service delivered in On Demand, SaaS model.

The service includes queuing and routing of traditional phone calls in addition to email, chat, fax sms and web callback requests. It provides blended Predictive Dialer and Preview Dialing engines, IVR and Call Recording for a completely unified inbound and outbound solution manageable through a single desktop browser.